DESKTOP SUPPORT level 2 Ownes Corning 21/08/2013-31/08/2014
(Tata consultancy services Hungary)
DESKTOP SUPPORT level 2 Ownes Corning 21/08/2013-31/08/2014
(Tata consultancy services Hungary)
● call back users regarding theirs issues in a timely and professional manner
● Creating new user accounts, imaging computers, configuring desktops, installing printers for users,
installing common software, virus cleaning, and basic user help.
● Provides a high degree of client satisfaction in all work undertaken
● Stay current with system information, changes and updates
● Android/iPhone/Windows wireless devices deployment and support
● Troubleshoot Remote Access (VPN, Citrix)
● Remote and desk-side installation of various software packages, engineering tools, and patches,
using Dameware,Lync,Logme in, Symantec pc Anywhere..
● Provide support for mobile users who work at home, travel, or work from a remote office, using
remote management tools