● call back users regarding theirs issues in a timely and professional manner

● Creating new user accounts, imaging computers, configuring desktops, installing printers for users,

installing common software, virus cleaning, and basic user help.

● Provides a high degree of client satisfaction in all work undertaken

● Stay current with system information, changes and updates

● Android/iPhone/Windows wireless devices deployment and support

● Troubleshoot Remote Access (VPN, Citrix)

● Remote and desk-side installation of various software packages, engineering tools, and patches,

using Dameware,Lync,Logme in, Symantec pc Anywhere..

● Provide support for mobile users who work at home, travel, or work from a remote office, using

remote management tools