IFS France

Work with ITIL Processes recommendation and guidance

Work closely with procurement team to order needed equipments for the office

Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems using Osca Assyst our ticketing tool

QSC System Video conference room meetings perform Audio and Video Support including Health Checks Inventory and Asset Management Operations Coordinate with external vendors for dispatch support Identify and resolve hardware and software application conflicts

Ensuring IT Global processes are respected

Building and configuring laptops using SCCM Autopilot , sccm , Setup Business applications troubleshoot office 365 , Wi-Fi, VPN, cisco AP

Setup and troubleshooting Ricoh printer/copiers/phone