IT DESKTOP SUPPORT SPECIALIST (HCL Employee)

23/08/2018-31/07/2019

• ● Responsible for day-to-day onsite IT support at LinkedIn Paris France including Milan and Madrid IT

• support and visiting offices regularly ..

• ● Troubleshooting hardware issues, including, Printers and Mac, IPhone, Android Smartphone

• wireless, and videoconferencing equipment.

• ● Support business meetings, including audio-visual needs and conference room AV equipment

• ● I work within ITSM Team to make sure that all of tickets are responded and updated per

• established processes

• ● I ensure that all SLA’s are met in a consistent manner

• ● Provide excellent IT experience and high customer service satisfaction

• ● I provide end user support for Mac, and Windows

• ● I assist with root cause analysis related to desktop computers and all peripheral devices.

• ● Interact with 3rd level IT functional groups and management to ensure solutions are being provided

• for all escalating tickets.

• ● I Track record and respond to requests for IT technical support. This includes workstation hardware,

• application and collaboration software and mobile devices utilizing Windows and Apple operating

• systems.