ICT End user support ERG France & ERG DEVELOPMENT WIND energy sector

                        03/11/2019- 31/01/2022

• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users

• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution

• System & Network Administration Cisco Meraki

• Manage stock, ordering and suppliers contract in telecommunication and ISP

• Maintain and update server room, network Rack and office areas cabling within server rooms, including cables,and power delivery management

• Troubleshooting communication VPN and internet issues on wind farms in all parc's in France

• I work with Configuration manager, Forcepoint, SCCM, windows server 2016, office 365.administrator .sharepoint , Enrolling Iphones and troubleshooting, Dell equipment support, Dell vrtx server