Assist Implementing hybrid ServiceDesk support in French site ,sharing my previous

experiences in UK with local team

● Manage the knowledge transfer to new ServiceDesk agents and create knowledge base for internal and External Application supported

● I Can effectively explain and analyze errors, as well as identify the type of error including , design issue and hardware I make simple suggestions for correction

● Install, upgrade, support, and troubleshoot printers, computer hardware, Windows 7 and Windows

10 OS, Office 2007 and 2010 as well as other authorized desktop applications

● Provide service desk support to end-users, troubleshooting issues related to personal computers,applications, including windchill PTC software , oasis/IBIS SAP incident assignment SAP APO/PP EWM P01 SRM SLM FICO ..... ,, 

-Microsoft office 2010 and 2013, Jabber, Active directory,outlook 2010/2013 windows 7/10 Webex issues remote users computers using Dameware,Teamviewer ..

Working with Servicenow ticketing tool i have the knowledge of the configuration and,improvement of Servicenow software catalog NCR , request process and workflowconfigure,users machine to use VPN with passcode and cisco vpn...